If I make an online booking, will I be offered a “best rate”?
Online bookings generally offer the “best available rates” for that date and time.
Are your hotel rates per person or per room?
Hotel rates are per room, based on a maximum occupancy of 2.
Do you have WIFI in the hotel and hotel rooms?
Yes we do provide Free WIFI in the hotel and hotel rooms.
Are my credit card details necessary when making a reservation?
Yes, your credit card details are essential to guarantee the reservation.
What are the type of credit cards accepted during the booking process?
We accept all the universally accepted credit cards during the booking process like MasterCard, Visa, Amex & Diner
Will my credit card be charged?
We may block an amount on the credit card, equivalent to a 1 night’s room charge to guarantee payment but this block will automatically be released within 1 month if it is not redeemed. Furthermore, we do not charge without proper authorization from the guest. However, select packages may require full pre-payment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-in.
How safe are credit card details that are submitted online?
Our hotel uses a SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of our guests’ information is very important to us.
For added security, guests are requested to present the credit card used in the online booking/purchase process with personal identification (ID card or passport) upon check-in. Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
What is your cancellation policy?
In the event of a cancellation or no-show, the following will apply:
For stays any night – if the property is not informed within 24-hours or more prior to date of arrival, there will be a charge of one (1) room night’s accommodation which will be levied on the credit card used to guarantee the reservation.
What are your conventional check-in and check-out times?
Check-in time: 3:00 PM
Check-out time: 11:00 AM
Is it possible to check-in earlier?
Early check-ins are subject to room availability.
What is the charge for a late check-out?
Late check-outs are subject to room availability and the charges are as follows:
Check-out after 11:00 am until 12:00 pm , it will charge £10 per hour
Check-out up to 01:00 pm, it will charge £25
Check-out after 01:00 pm, it will charge one night stay
Do you have non-smoking rooms?
Yes, all the rooms are non-smoking
Do you have twin, triple and quadruple rooms?
Please note some of our Deluxe King rooms can be made into twin beds but we do not have triple or quadruple rooms.
Do you have inter-connecting rooms?
Yes, we do have inter-connecting rooms.
Is there an additional charge for visitors?
No, we do not charge for visitors. However, identification may be required for security purposes.
What is the hotel’s policy regarding children?
- There are no charges for children below the age of 12 years sharing a room with parent(s) on the existing bedding.
Does the hotel provide any baby-sitting services?
No, sorry we do not provide a baby-sitting service.
Are baby cots available?
Yes, baby cots are available upon request and it will be charged.
Where is the breakfast served and at what time?
The buffet breakfast is served at the " Merchants " restaurant located on the ground floor from 7:00am – 10.30am.
How many restaurants do you have and what are they?
There is 3 outlets in Lace Market Hotel.
Breakfast: Daily from 7am to 10.30am
Lunch: Daily from 12pm to 2:30pm
Dinner & Desserts:
Sunday to Thursday 6pm until 10:30pm (last orders)
Closed Sunday Evening
Open: daily from 11am till late
Cock and Hoop:
Open: 11am till late daily
Is vegetarian food available at the restaurant?
Yes, vegetarian dishes are available upon request.